FAQ's
How can I get in contact with Aussie Security Solutions?
If you would like to get in touch with our support team, please contact us via our "Contact Us" page on our website header. One of our friendly staff members will assist you within 24-48 hours. We are here to help with any questions or concerns you may have about our security products or your order.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales - depending on the product and/or shipment. Please note, our products are not made in Australia and are generally made in China, ensuring you get high-quality security products at the best possible prices.
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and the Buy Now Pay Later methods listed on our product pages. This allows you to choose the most convenient payment option for your needs.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia wide. We strive to get your security products to you as quickly as possible, so you can start protecting your home or business without delay.
How long does delivery take?
Delivery times may vary based on your location, but typically, orders are delivered within 3-7 business days. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress until it arrives at your doorstep.
What is the return policy?
We offer a 14-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund. Please refer to our Returns Policy page for more details on how to initiate a return.
Can I install the security products myself?
Our security products are designed for easy installation, allowing you to set them up yourself with minimal effort. Each product comes with a detailed installation guide.